Privacy Policy

1. Domains and Websites Covered

This Privacy Policy applies to the website operated by Eugenia Grajales, brokered by Citiwide Properties Corp., accessible at:

• https://www.nextlevel.realestate (primary domain)
• https://www.nextlevel.realestate (staging/preview URL)

The non-www address (nextlevel.realestate) redirects to https://www.nextlevel.realestate.

This policy does not apply to third-party websites linked from this website, including social-media platforms, mapping services, or other external sites. We are not responsible for the privacy practices of third-party websites.

2. Website Operator and Brokerage Identification

This website is operated by Eugenia Grajales, a licensed Texas real-estate sales agent, brokered by Citiwide Properties Corp.

3. Information We Collect

3.1 Information You Provide Voluntarily

We collect information you voluntarily provide when you:

• Submit a contact form: Name, email address, phone number (optional), and message content
• Subscribe to the newsletter: First name and email address

3.2 Information Collected Automatically

Our website hosting platform (Huzi, Inc.) may automatically collect certain technical information when you visit this website, including:

• IP address
• Browser type and version
• Device type and operating system
• Referring page
• Pages visited and time spent
• Approximate geographic location (derived from IP address)
• Server logs and timestamps

This information is collected automatically by our hosting infrastructure and is not used for targeted advertising by this website. We do not currently install additional cookies, analytics tools, or tracking technologies beyond what is provided by our hosting platform.

3.3 Information We Do Not Intentionally Collect

We do not intentionally collect:

• Sensitive personal information (racial or ethnic origin, political opinions, religious beliefs, health information, or biometric data)
• Financial-account information (bank accounts, credit card numbers, or investment accounts)
• Government identification numbers (Social Security numbers, driver's license numbers, or passport numbers)

We ask visitors not to submit this information. If received, it will be handled, retained, or deleted as appropriate under applicable law and legitimate recordkeeping requirements.

4. How We May Use Collected Information

We may use collected information to:

• Respond to your real-estate inquiry
• Provide information about North DFW real-estate services
• Send the North DFW Intelligence Brief newsletter (if you subscribe)
• Operate, maintain, and secure this website
• Maintain business and transaction records
• Comply with applicable legal and brokerage requirements
• Detect and prevent fraud or unauthorized access

5. How We Disclose Your Information

5.1 Service Providers

We use third-party service providers to operate this website and communicate with visitors. These providers may include Huzi, Inc. (Halo/Huzi) for website hosting, forms, and lead management, as well as providers supporting email delivery and website infrastructure. These providers may process information according to their applicable terms and privacy policies. Huzi, Inc.'s general privacy policy is available at https://app.huzi.ai/legal/privacy-policy. We do not sell personal information submitted directly to us.

5.2 Legal Requirements

We may disclose your information if required to do so by law, regulation, legal process, or governmental request, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

5.3 Business Transfers

If this website or business is acquired or merged with another entity, your information may be transferred as part of that transaction. We will notify you of any change in ownership or use of your information.

6. Cookies, Analytics, and Tracking Technologies

Our website hosting platform (Huzi, Inc.) may use essential cookies and technical mechanisms necessary for website operation, security, and functionality. These may include session cookies, security tokens, and server-side logging.

We do not currently install additional cookies, Google Analytics, Meta Pixel, or third-party tracking codes. If we add analytics or tracking tools in the future, we will update this Privacy Policy and provide appropriate notice and consent mechanisms before activation.

7. Data Retention

We retain your information for as long as necessary to:

• Respond to your inquiry and provide requested services
• Maintain the newsletter subscription (until you unsubscribe)
• Comply with legal, brokerage, and transaction-record requirements
• Prevent fraud and maintain security
• Maintain backup copies for disaster recovery

Verified deletion requests will be processed within the period required by applicable law. Certain information may be retained beyond the initial request period for legal, brokerage, transaction-record, fraud-prevention, security, backup, or legitimate business purposes as permitted by law.

8. Your Choices and Rights

Depending on applicable law, you may have the right to request access to, correction of, or deletion of certain personal information. Privacy requests may require identity verification to protect your information.

If we are unable to fulfill a deletion request, we will explain the reason and any applicable legal, brokerage, or legitimate business grounds for retaining the information. Where required by applicable law, you may appeal our decision by contacting us at welcome@nextlevel.realestate.

To exercise any available rights, contact us at welcome@nextlevel.realestate.

9. Email Unsubscribe and Contact Preferences

Every marketing email includes an unsubscribe link. Transactional or inquiry-response communications may not include an unsubscribe link. You may also contact us at welcome@nextlevel.realestate to update your contact preferences or request removal from our mailing list.

A phone number you provide may be used to respond to the specific inquiry according to your stated contact preference (call or text). Phone numbers are not used for future marketing communications unless you provide separate, optional marketing consent.

10. Children's Privacy

This website is not directed to children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will delete it promptly.

11. Data Security

We take reasonable measures to protect your personal information. However, no method of electronic transmission or storage is completely secure. We cannot guarantee the absolute security of your information.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The effective date at the top of this page indicates when the policy was last updated. We encourage you to review this policy periodically.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at: